Managing Projects, Managing People

Managing Projects, Managing People

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With so many organisations using projects to implement change, and easy-to-use computer packages greatly reducing the mechanistic aspects of project planning, project managers now require more highly developed leadership skills than even before. Managing Projects, Managing People draws on theoretical aspects of managing and mitigating risks, motivational and leadership theory and excellent communication to provide the reader with the skills required for project management in today's business environment. In addition to the theoretical foundations, attention is given to PRINCE (Projects IN Controlled Environments) that supports and frames the application of projects to ensure conformance, compliance, adequate reporting procedures, due diligence and communication to all stakeholders. Managing Projects, Managing People takes a nontraditional approach to project management and is designed to facilitate the reader's understanding of the principles of managing a project. The book addresses most types of project, but particular emphasis is given to the non-manufacturing sector and, especially, the services sector. Chapters contain examples and relevant case studies to further demonstrate and support the foundations and skills addressed throughout. For academics prescribing this text, a comprehensive instructor's manual and power point presentations are provided on CD.How standardised can emails be made without compromising the ability to provide a personalised service? Should there be an answer phone to deal with calls that cannot be taken by customer service agents and, if so, should customers beanbsp;...

Title:Managing Projects, Managing People
Author: David Parker, David William Parker, Michael A. Craig
Publisher:Macmillan Education AU - 2008

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