Standards in the Services Industry

Standards in the Services Industry

4.11 - 1251 ratings - Source

Detailed guidance on how to frame specifications for services of every kind to meet the requirements of customers and of environmental and health and safety regulations is the subject of this book. Codes of practice, a specimen procedures manual and a checklist of key issues are included.Gower Handbook of Customer Service Edited by Peter Murley Foreword by Kevin Newman, Chief Executive, First Direct In a world dominated by look-alike products at similar prices, superior customer service may be the only available route toanbsp;...

Title:Standards in the Services Industry
Author: Brian Rothery
Publisher:Gower Publishing Company - 1997

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA